Terms And Conditions

Finchley Cleaners Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Finchley Cleaners to residential and commercial clients within our service area. By making a booking, accessing our services or permitting our staff to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means any individual, company or organisation that requests, books or receives cleaning services from Finchley Cleaners.

Company means Finchley Cleaners, the cleaning service provider.

Services means any cleaning or related services supplied by the Company to the Client, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office cleaning and related tasks agreed at the time of booking.

Premises means the property or properties where the Services are to be carried out.

Staff means employees, workers, contractors or agents engaged by the Company to deliver the Services.

2. Scope of Services

The Company will provide the Services as described at the point of booking and confirmed in writing where applicable. The specific tasks, duration, and frequency of visits will be agreed with the Client before the commencement of Services.

Unless expressly agreed in writing, the Services do not include lifting heavy furniture or appliances, exterior window cleaning above safe reach, work at height requiring specialist access equipment, pest control, or any activity that could reasonably be considered unsafe or outside the usual scope of professional cleaning.

The Company reserves the right to decline or suspend any Service where the Premises are deemed unsafe, unhygienic beyond normal expectations, or otherwise unsuitable for the provision of Services.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys accepted booking channels as communicated by the Company from time to time.

3.2 The Client must provide accurate and complete information at the time of booking, including the full address of the Premises, type of property, approximate size, requested Services, preferred dates and times, and any access requirements or restrictions.

3.3 All bookings are subject to availability. Any provisional dates or times discussed are not confirmed until the Company issues a booking confirmation.

3.4 The Company may require a minimum booking duration for certain Services and may apply different minimums for regular and one off visits. These requirements will be communicated at the time of booking.

3.5 The Client is responsible for ensuring that the Premises are accessible to the Companys Staff at the agreed time. If Staff are unable to gain access due to reasons within the Clients control, this may be treated as a late cancellation and charges may apply as described in the cancellation section below.

4. Access and Security

4.1 The Client must provide clear instructions on how Staff will access the Premises. This may include providing keys, key codes, or arranging for someone to be present at the agreed time.

4.2 Where keys or access codes are provided, the Company will take reasonable measures to store and use these securely. Keys will be identified by a code only and will not include the Clients full address.

4.3 The Client is responsible for ensuring that all valuable, fragile or irreplaceable items are stored safely. The Company should be notified in advance of any particularly delicate surfaces or items requiring special care.

5. Client Obligations

5.1 The Client agrees to:

a. Provide a safe working environment for Staff, including adequate lighting, ventilation and heating as appropriate.

b. Ensure that running water and electricity are available at the Premises for the duration of the visit, unless otherwise specifically agreed.

c. Secure pets if they may pose a safety risk or interfere with the provision of Services.

d. Inform the Company of any health and safety risks at the Premises, including but not limited to hazardous materials, structural issues or contagious illnesses.

e. Provide access to cleaning cupboards, bins and any agreed equipment or products if the Client requires the Company to use the Clients own supplies.

6. Cleaning Products and Equipment

6.1 Unless agreed otherwise, the Company will supply its own cleaning products and equipment suitable for general cleaning tasks. The Company reserves the right to choose products it considers appropriate and safe.

6.2 If the Client requests the use of specific products or equipment, the Client is responsible for supplying those items and for ensuring that they are safe and suitable for use. The Company accepts no liability for any damage or adverse effects arising from the use of products supplied or specified by the Client.

7. Pricing and Quotations

7.1 Prices for Services will be communicated to the Client at the time of booking, based on the information provided. The Company may provide an estimate or a fixed price depending on the nature of the Service.

7.2 Where the initial quotation is based on incomplete or inaccurate information provided by the Client, or where the condition or size of the Premises differs materially from that described, the Company reserves the right to adjust the price accordingly.

7.3 The Company may review and vary its prices from time to time. For regular Clients, reasonable notice will be given of any price changes.

8. Payments

8.1 The Client agrees to pay the charges for Services as communicated by the Company. Payment terms will be confirmed at the time of booking.

8.2 The Company may require full or partial payment in advance, especially for one off, deep cleaning, end of tenancy or commercial projects. Where a deposit is required, the booking is not secured until the deposit has been received.

8.3 Payment methods accepted by the Company will be communicated to the Client and may include bank transfer, card payment, or other recognised methods. Cash payments, if accepted, must be handed directly to Staff or paid in the manner specified by the Company.

8.4 For ongoing Services, payments may be due on the day of the visit or in advance, or on a regular billing cycle. Any variation must be agreed in writing.

8.5 If the Client fails to make payment by the due date, the Company reserves the right to suspend or cancel Services and may charge interest on overdue sums at the statutory rate until payment is received in full.

9. Cancellations and Rescheduling

9.1 The Client may cancel or reschedule a booking by giving notice to the Company within the time frames stated in this section.

9.2 For regular cleaning visits, the Client must provide at least 24 hours notice to cancel or reschedule without charge. Cancellations with less than 24 hours notice may be charged up to the full amount of the scheduled visit at the Companys discretion.

9.3 For one off, deep cleaning, end of tenancy or larger projects, the Company may require a longer notice period, which will be advised at the time of booking. Where such notice is not provided, the Company may retain any deposit paid and charge a reasonable cancellation fee.

9.4 If Staff are unable to gain access to the Premises at the agreed time due to reasons within the Clients control, this may be treated as a late cancellation and may incur charges equivalent to a full or partial visit fee.

9.5 The Company reserves the right to cancel or reschedule a booking where necessary due to Staff illness, operational issues, extreme weather, or circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment or a refund of any amounts paid for Services not provided.

10. Service Quality and Complaints

10.1 The Company aims to provide Services with reasonable care and skill. The Client should inspect the Premises as soon as reasonably possible after completion of the Service.

10.2 Any complaints regarding the quality or scope of the Services must be reported to the Company within 24 hours of the visit where possible, giving full details. The Company may request photographs or other evidence to assess the complaint.

10.3 Where a complaint is justified and relates to the quality of work, the Company may at its discretion arrange a re clean of the affected areas or offer a partial refund. This will normally be the Clients sole and exclusive remedy in respect of service quality issues.

11. Liability and Insurance

11.1 The Company will use reasonable care in delivering the Services and will maintain appropriate insurance cover in respect of its legal liabilities arising out of its operations.

11.2 The Companys liability for loss or damage arising from the provision of Services shall, to the fullest extent permitted by law, be limited to the total amount paid by the Client for the particular Service visit giving rise to the claim.

11.3 The Company shall not be liable for:

a. Normal wear and tear or deterioration resulting from the performance of usual cleaning tasks.

b. Pre existing damage, defects or staining that cannot be removed by normal cleaning methods.

c. Loss or damage to items that are not suitable for cleaning, are fragile, have atypical or unknown finishes, or were not disclosed to the Company as requiring special care.

d. Any indirect, consequential or economic loss, including loss of profit, loss of use, or any costs incurred due to delays or cancellations.

11.4 The Client must report any alleged loss or damage to property as soon as reasonably practicable and in any event within 48 hours of the relevant visit. The Company may require access to inspect the damage and may make an insurance claim where appropriate.

12. Waste and Environmental Regulations

12.1 The Company will dispose of general household waste generated during cleaning into the Clients designated bins at the Premises, where these are provided and clearly identified.

12.2 The Company is not licensed to remove or transport controlled waste, hazardous waste, clinical waste or large volumes of rubbish from the Premises. This includes items such as paint, oils, chemicals, building rubble, electrical appliances, sharp objects and any materials classed as hazardous under applicable regulations.

12.3 Where the Client requires the removal of items or waste beyond normal household rubbish, this must be discussed in advance. The Company may be able to suggest appropriate waste removal options but is under no obligation to do so.

12.4 The Client is responsible for ensuring that bins, recycling facilities and external waste storage areas are accessible and suitable for use. The Company will take reasonable care to follow any clear local recycling practices as directed by the Client but cannot be held liable for any breaches of local waste rules caused by incomplete or inaccurate instructions.

13. Health and Safety

13.1 The Company is committed to maintaining high standards of health and safety for Staff and Clients. Staff are instructed to follow safe working practices and to comply with relevant health and safety legislation.

13.2 The Client agrees not to require or permit Staff to undertake any task that could reasonably be considered unsafe or outside normal cleaning activities, including but not limited to work at height without proper equipment, moving excessively heavy items, or using chemicals in a manner contrary to manufacturer instructions.

14. Privacy and Data Protection

14.1 The Company may collect and process personal data about the Client for the purpose of managing bookings, delivering Services, processing payments and handling queries or complaints.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or share personal information with third parties except where required for the provision of Services, for payment processing, or where legally required.

15. Force Majeure

15.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, strikes, acts of government, public health emergencies or other events of a similar nature.

16. Termination of Regular Services

16.1 Either party may terminate ongoing regular Services by giving the other party reasonable notice, which will normally be at least 7 days unless otherwise agreed.

16.2 The Company may terminate the Services immediately if the Client fails to pay any sums due, behaves in a threatening or abusive manner towards Staff, seriously breaches these Terms and Conditions, or if continuing to provide Services would pose a risk to Staff health or safety.

17. Amendments to Terms

17.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, operational practices or other legitimate reasons.

17.2 Updated Terms and Conditions will apply to all new bookings from the date of publication. For ongoing regular Services, the Company will provide reasonable notice of any material changes.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

19.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.